Every change to OmniSaaSy is logged here. Below that, the roadmap shows what we're building right now and what's queued up next.
Documentation and troubleshooting guides are now linked from inside OmniSaaSy.
Edited Trustpilot reviews now update the original Intercom ticket instead of being lost.
The dashboard now shows channel status at a glance, and licences are chosen in settings.
eBay is now a supported channel, bringing buyer messages into Intercom.
OmniSaaSy now relays Intercom's translated replies, so customers hear back in their own language.
Customer messages now go straight into Fin with tags applied, and origin details follow as a separate note, so Fin correctly detects the customer's language and internal context is never surfaced in chat.
Per-star-rating rules for Google Play Store reviews
New reviews on your Google Business Profile listings flow into Intercom alongside the rest of your channels.
A new per-channel setting lets Intercom replies written by an Operator bot or workflow go back out to the social platform.
It is now possible to increase your message quota with top-ups.
You can now add and manage your own X support providers.
Analytics now reports raw traffic, billable messages, and review invitations separately.
Intercom contacts and conversations now record which channel the consumer originally contacted.
Trustpilot service and product reviews now relay the review's reference ID.
Apple App Store and Google Play now relay reviews from the last two weeks rather than the last day.
Replies carrying more than ten attachments now relay successfully
App Store reviews now relay into Intercom, with replies posted back as your official developer response.
Review requests now match the context of each conversation, and a single analytics view brings every channel together.
A new setting lets you choose whether new contacts are created as leads or users in your helpdesk.
Custom attributes now carry descriptions and labels, so everyone on the team knows what each one is for.
Pricing is now built around channels, each with its own tiers and volume discounts.
Product reviews now relay as a distinct conversation tag, so reporting can split product from service reviews.
AI-generated replies in Intercom are no longer relayed by default. New per-channel setting controls the behaviour.
Try the platform for free, and manage your whole subscription from a single flow.
Full self-service billing with checkout, plan management, and add-on channels, plus new Trustpilot review tooling.
Carry your own data on every conversation, and see star ratings on relayed Google Play reviews.
Relayed messages now arrive with the context your team needs to reply well.
When a customer replies to a closed conversation, it now re-opens automatically so nothing slips through.
A new configurable delay timer for image relay keeps multi-part messages arriving in the right order.
Facebook, Instagram, Google Play, and X each get their own settings card within a unified settings experience.
More control over how and when your messages relay.
Posts relayed into your helpdesk now include their attachments.
Full Instagram support: direct messages and comments relayed straight into your helpdesk.
Bring your whole team on board and configure your integrations in one place.
X joins the channel line-up, alongside a refreshed look for every platform card.
Intercom, Facebook Pages, and Google Play integrations with a unified support dashboard. Hello world.
Start your trial and watch the roadmap evolve based on what real workspaces are using.