← All changes
Auto-translate support
OmniSaaSy now relays Intercom's translated replies, so customers hear back in their own language.
- Agent replies reach customers in their own language where Intercom translation is switched on
- OmniSaaSy relays the translated text, not the original
- No setup needed on the OmniSaaSy side
We have added support for Intercom's automatic translation. Where your Intercom workspace has translation switched on, replies your agents send now reach the customer in the customer's own language rather than the agent's. OmniSaaSy relays Intercom's translated text instead of the original, so a customer who wrote in French gets a reply in French. No setup is needed on the OmniSaaSy side; it follows whatever translation settings you already have in Intercom.
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