← All changes
Origin channel visible in Intercom
Intercom contacts and conversations now record which channel the consumer originally contacted.
- New attribute on contacts and conversations
- Usable in Intercom views, rules, and reporting
Once a conversation is in Intercom, the channel it arrived from was not always obvious, which made routing and reporting harder than it needed to be. Contacts and conversations now carry an attribute recording the channel the consumer originally contacted. Because it is a normal Intercom attribute, it can be used in views, assignment rules, and Intercom's own reporting.
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