Overview
Instagram Business or Creator accounts only. One Instagram account = one slot. Comments on your business posts and direct messages relay through the same Meta webhook infrastructure that powers the Facebook channel.
Authentication
OAuth 2.0 via Meta, the same as Facebook. Sign in with the Meta account that administers the Instagram Business or Creator account you want to relay.
Inbound events
| Event | Direction |
|---|---|
| Post comment | Inbound |
| Direct message | Inbound |
Outbound actions
| Action | Trigger | Direction |
|---|---|---|
| Reply to comment | Reply in Intercom on a comment thread | Outbound |
| Reply to DM | Reply in Intercom on a DM thread | Outbound |
| Delete comment | Conversation redaction in Intercom | Outbound |
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