Trustpilot edits
Edited Trustpilot reviews will update the original Intercom ticket instead of being lost.
- Edited reviews will arrive on the original Intercom ticket, marked as a revision
- The ticket's star rating and tag will update to match the edit
- An edit to a review previously excluded by your star rating rules will open a ticket as a new review would
We will be relaying edits to Trustpilot reviews. When a customer edits a review that has already been relayed, the updated review will arrive on the original Intercom ticket, marked as a revision so your agent knows it is a conversation they have already worked. The star rating on the ticket will be updated and re-tagged to match. An edit to a review that was not relayed at the time, because your star rating rules excluded it, will open a ticket in the same way a new review would. Currently an edit is discarded, leaving the agent reading the original text and the ticket holding a rating the review no longer has.
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