← All changes
Trustpilot review automation and a new analytics page
Review requests now match the context of each conversation, and a single analytics view brings every channel together.
- Trustpilot review templates: trigger a different Trustpilot invitation template depending on the Intercom CSAT score, so the review request matches the context.
- Trustpilot inbound filter: specify which reviews flow into Intercom for your team to interact with.
- Enhanced custom field mappings: more conversation field options, so incoming messages can carry extra context (for example, attaching a Trustpilot reference directly to the conversation).
- New analytics page: a single view of all your channels, inbound and outbound metrics, and ticket stats.
- Enhanced onboarding flow: a more guided experience when adding a new channel.
- Verified user flag: when a contact is created, we now flag whether they are verified on X or Instagram, including the verification type (for example, business).
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