Overview
One Facebook page = one slot. We subscribe to page comments and Messenger DMs via Meta's webhook API, then push each event into Intercom in real time. Replies your team sends from Intercom flow back the other way.
Authentication
OAuth 2.0 via Meta. During onboarding you'll be redirected to Facebook to grant the page-level permissions OmniSaaSy needs.
pages_show_list, pages_messaging, pages_read_engagement, pages_manage_metadata. Inbound events
| Event | Direction |
|---|---|
| New page comment | Inbound |
| New Messenger message | Inbound |
| Comment edit | Inbound |
Outbound actions
| Action | Trigger | Direction |
|---|---|---|
| Reply to comment | Reply in Intercom on a comment thread | Outbound |
| Reply to DM | Reply in Intercom on a Messenger thread | Outbound |
| Delete comment | Conversation redaction in Intercom | Outbound |
Media handling
Image attachments on inbound messages are preserved in Intercom alongside the original Facebook attachment metadata. Videos are not relayed — instead, a note is added to the Intercom conversation telling the agent that the customer sent a video and pointing them to view it on the source post or thread on Facebook. Outbound replies can include images uploaded from inside Intercom.
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