Telegram integration
Telegram Business is coming to OmniSaaSy, bringing Telegram chats into Intercom.
- Connect a Telegram Business account with a pairing code, no bot token needed
- Customer messages will open or continue Intercom conversations, including photos, documents, video, voice notes, stickers, contacts and locations
- Edits, reactions and deletions will appear as notes on the conversation
- Agent replies will go back to Telegram with photo and document attachments
- Agents will be told when a customer has blocked the bot
- A disabled connection will show you the way back and reconnect itself once the bot is re-enabled
Note: Telegram was originally scheduled for our October '26 release, but it needs just a bit more time to get ready.
We will be adding Telegram as a support channel. You will be able to connect your Telegram Business account to OmniSaaSy by generating a pairing code in your workspace settings and sending it to the OmniSaaSy bot, then adding that bot in your Telegram Business settings. Messages your customers send on Telegram, including photos, documents, video, voice notes, stickers, contacts and locations, will open or continue conversations in Intercom. Edits, reactions and deletions will appear as notes on the conversation so your agents always have the full picture. Replies from Intercom will go straight back to the customer on Telegram, with photo and document attachments included. If a customer blocks the bot, a note on the conversation will tell your agent. If the connection is disabled on the Telegram side, the channel will show you how to get it back and will reconnect itself as soon as the bot is re-enabled.
Important: You will require a Telegram Premium account to make use of this support channel in addition to as many OmniSaaSy/Telegram licences as you have accounts you wish to connect.
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