Every customer message,
in Intercom.
Stop bouncing between the App Store, eBay, Facebook, Google Business Reviews, Google Play, Instagram, Trustpilot and X to reply to your customers.
OmniSaaSy brings every message into Intercom, so a reply goes out once and lands back in the right place. Your team handles what needs a human touch, and Fin can resolve the rest automatically, across every channel
Your customers are everywhere. Your team shouldn't have to be.
Ratings on the App Store. Buyer questions on eBay. Comments on Facebook. Reviews on Google Business and Trustpilot. Ratings on Google Play. DMs on Instagram. Replies on X.
It's a lot of tabs. Things get missed. Replies go out late, or never. Your CX team burns hours just keeping up with the noise.
One inbox. Every channel. Zero faff.
OmniSaaSy plugs straight into your Intercom workspace. Every customer message, review and DM lands in the same place as the rest of your support.
Everything in Intercom
Comments, DMs, reviews and ratings from all your channels arrive in Intercom as normal conversations. Same inbox, same tools, same workflows your team already loves.
Reply once, we'll handle it all
Your team replies directly inside Intercom and we post the response back to the original platform automatically. No copying, no pasting, no switching between all of your apps.
Trustpilot on autopilot
Ask every customer for a review when an Intercom conversation closes. Map each CSAT rating to a different Trustpilot template so the right ask goes out for each kind of conversation.
Three steps. Live in seconds.
No engineering team needed. No code. Just connect your accounts and you're done.
Connect Intercom
One click via Intercom's secure login. We never see your team's replies, just deliver them where they need to go.
Connect your channels
Pick the platforms your customers use: Apple App Store, eBay, Facebook, Google Business Reviews, Google Play, Instagram, Trustpilot, X. Sign in to each one and you're set.
You're live
Messages start flowing into Intercom straight away. Your team and Fin reply as normal, and we take care of getting answers back to your customers.
Every channel. One inbox.
Connect the platforms your customers actually use. Add more or remove them anytime.
Apple App Store
New App Store reviews flow into Intercom tagged with the star rating.
Learn more →eBay
Buyer messages flow into Intercom with attachments and the listing they are about, and replies go back through eBay.
Learn more →Comments on your page and direct messages, with photos preserved.
Learn more →Google Business Reviews
Reviews on your Business Profile locations flow into Intercom tagged with the star rating.
Learn more →Google Play
New app reviews flow into Intercom tagged with the version, device and locale.
Learn more →Comments on your posts and DMs from your business account, with media support.
Learn more →Trustpilot
Service and product reviews, plus automated invitations sent on conversation close.
Learn more →X (Twitter)
Mentions, replies, quote tweets and DMs, with still images preserved for later viewing.
Learn more →And more to come...
...tell us which platform your customers use next.
Teams who switched get hours back.
Real outcomes from real customers across retail, hospitality and app studios.
Anything else on your mind?
The questions we get asked the most.
Do I need to use Intercom?
Yes, OmniSaaSy works alongside Intercom. If you don't use Intercom yet, get in touch and we'll point you in the right direction.
How long does setup take?
Most teams are live within 15 minutes. There's no code involved. You sign in to Intercom, sign in to each platform you want to connect, and customer messages start arriving in your inbox.
What if I want to remove a channel later?
Click a button. The channel disconnects, your billing adjusts at the next cycle, and the rest of your setup carries on as normal.
Is there a free trial?
Yes. New workspaces get a 14-day trial covering up to 3 channels, with full functionality. No card needed up front.
Will my customers know about OmniSaaSy?
No. Replies your team sends from Intercom appear on Facebook, Trustpilot, the app stores and so on as if they came from your team directly, because they did. OmniSaaSy stays invisible.
What about AI-generated replies?
You're in control. By default, any replies generated by AI stay inside Intercom and don't get sent back to the customer. Switch the setting on per channel if you want them relayed.
Give your team their day back.
Connect Intercom. Pick your channels. Watch every customer message land in one place. It really is that simple.